UK Delivery & Shipping
Fast, reliable, and eco-conscious delivery across the United Kingdom
Free Shipping
Eco-Friendly
Secure Packaging
Shipping Policy
At Olivetra, we're committed to delivering your premium natural supplements quickly and safely to every corner of the United Kingdom. Our UK delivery system is designed to ensure your wellness products arrive in perfect condition, with minimal environmental impact.
Free Shipping on Orders Over £50
We believe quality wellness shouldn't come with hidden costs. That's why we offer completely free standard delivery on all UK orders exceeding £50. This applies to mainland UK addresses and most postcodes. For orders under £50, a small flat-rate shipping fee of £3.95 applies, ensuring you always know exactly what you're paying upfront.
Delivery Speed Options
We understand that sometimes you need your supplements sooner rather than later. That's why we offer multiple delivery options:
- Standard Delivery (3-5 working days): Our most economical option, perfect for planned wellness routines. Free on orders over £50.
- Next Working Day Delivery: Available on orders placed before 2 PM, Monday to Friday. Ideal for when you need your natural supplements urgently. Additional charge applies.
- Saturday Delivery: For those who prefer weekend delivery, we offer Saturday delivery options on selected postcodes. Perfect for ensuring your supplements arrive when you're home.
Nationwide Coverage
Olivetra ships to all UK postcodes, including remote areas in Scotland, Wales, and Northern Ireland. While delivery times may vary slightly for remote locations, we guarantee the same high-quality service and secure packaging. For postcodes outside standard delivery zones, we'll provide a quote before you complete your order.
Tracking Your Order
Every Olivetra shipment comes with full tracking information. Once your order dispatches, you'll receive a tracking number via email, allowing you to monitor your package's journey in real-time. This transparency gives you peace of mind knowing exactly when your wellness products will arrive.
Secure & Sustainable Packaging
We take environmental responsibility seriously. All Olivetra supplements are packaged in recyclable, plastic-free materials. Our boxes are made from 100% recycled cardboard, and we use biodegradable packing peanuts and paper fillers to protect your products during transit. Every package is designed to minimize waste while maximizing protection for your natural supplements.
Shipping Summary
- Free shipping on £50+
- Next-day options available
- Full order tracking
- Eco-friendly packaging
- Nationwide UK coverage
- Secure, insured delivery
Returns & Refunds Policy
At Olivetra, we're confident you'll love your natural supplements. However, we understand that sometimes products don't meet expectations or your wellness needs change. That's why we offer a hassle-free 30-day returns policy that puts your satisfaction first.
30-Day Money-Back Guarantee
If you're not completely satisfied with your Olivetra purchase, you can return it within 30 days of delivery for a full refund. This generous window gives you plenty of time to try our supplements and ensure they're right for your wellness journey. No questions asked, no complicated process.
Simple Return Process
Our returns process is designed to be straightforward and customer-friendly:
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1Contact Us
Email [email protected] or call +44 20 7946 0958 (Mon-Fri, 9:00-17:00 GMT) to initiate your return
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2Receive Return Authorization
We'll provide you with a return shipping label and instructions for sending your products back
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3Ship Your Return
Pack your items securely and send them back using the provided label. Track your return shipment online
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4Receive Your Refund
Once we receive and inspect your return, we'll process your refund within 5-7 working days
Return Conditions
To qualify for a return, items must meet the following criteria:
- Unopened & Unused: Products must be in original, unopened packaging
- Original Condition: Items should show no signs of use or damage
- Within 30 Days: Returns must be initiated within 30 days of delivery
- Proof of Purchase: Original order confirmation or receipt required
Eco-Friendly Return Process
We're committed to sustainable returns. Our return shipping labels use digital tracking to minimize paper waste. Returned items that are in resalable condition are carefully inspected and either restocked or donated to wellness programs, reducing landfill waste. Damaged or unusable items are disposed of responsibly through our environmental partners.
Defective Products
If you receive a defective or damaged product, please contact us immediately. We'll arrange a replacement or full refund at no cost to you, including return shipping. Your satisfaction and safety are our top priorities.
Packaging & Unboxing
At Olivetra, we believe the unboxing experience is part of your wellness journey. That's why we've invested in premium, sustainable packaging that protects your supplements while respecting the environment.
Premium Protective Packaging
Each Olivetra supplement is carefully packaged to ensure it arrives in perfect condition. Our multi-layer protection system includes:
- Recycled Cardboard Boxes: 100% post-consumer recycled material, fully recyclable and compostable
- Biodegradable Fillers: Plant-based packing peanuts and recycled paper cushioning instead of plastic
- Protective Wrapping: Products are individually wrapped in recyclable paper to prevent breakage
- Temperature Control: For heat-sensitive supplements, we include cooling packs when needed
Sustainable Design
Our packaging design reflects our commitment to environmental responsibility. We've eliminated unnecessary plastic entirely—no plastic mailers, no plastic air pillows, no plastic tape. Instead, we use:
- Paper-Based Tape: Gummed kraft paper tape that's fully recyclable
- Soy-Based Inks: All printed materials use eco-friendly, plant-based inks
- Minimal Branding: We keep packaging simple to reduce ink usage while maintaining brand identity
What's Inside Your Box
Every Olivetra shipment includes:
- Your selected supplements in original packaging
- Personalized thank-you card
- Product information and usage guides
- Tracking information and return instructions
- Exclusive wellness tips and recipes
Recycling Guide
All Olivetra packaging is 100% recyclable. Here's how to properly dispose of your box:
- Remove any tape and separate materials
- Place cardboard in your recycling bin
- Compost biodegradable fillers in your garden
- Recycle any paper inserts
Track Your Order
Enter your order number and email address to track your Olivetra supplements in real-time. You'll see exactly where your package is and when it's expected to arrive.