Frequently Asked Questions

Olivetra premium olive oil is crafted from 100% pure extra virgin olives harvested at peak ripeness from Mediterranean groves. Our cold-pressed extraction method preserves the natural antioxidants, polyphenols, and beneficial compounds that make olive oil renowned for health and culinary excellence. Each bottle contains exclusively extra virgin olive oil with no additives, fillers, or refined ingredients. The oil retains its natural chlorophyll, giving it a distinctive green hue and robust flavor profile. Our rigorous quality control ensures every batch meets international standards for purity and authenticity. The olives are sourced from certified sustainable farms that employ traditional harvesting techniques combined with modern quality assurance protocols. We maintain complete traceability from grove to bottle, guaranteeing transparency about the origin and processing of every product. The natural acidity level remains below 0.8%, which is the hallmark of true extra virgin quality. Our olive oil contains naturally occurring squalene, vitamin E, and oleic acid—all compounds that support overall wellness and provide exceptional nutritional value for daily consumption.

Olivetra anti-aging hydrating cream combines Mediterranean olive oil with advanced botanical extracts to deliver comprehensive skin rejuvenation. The formulation features squalane derived from olive oil, which mirrors the skin's natural sebum and penetrates deeply to restore moisture balance. Hyaluronic acid in our cream holds up to 1000 times its weight in water, creating a plump, dewy complexion while reducing the appearance of fine lines. Resveratrol from grape seed extract acts as a powerful antioxidant, neutralizing free radicals that accelerate aging and damage collagen fibers. Peptide complexes stimulate natural collagen production, improving skin firmness and elasticity over consistent use. Our proprietary blend includes vitamin C for brightening, vitamin E for protection, and retinol alternatives for gentle cellular renewal without irritation. The cream's lightweight yet nourishing texture absorbs quickly, making it suitable for all skin types including sensitive and combination skin. Clinical studies demonstrate that users experience visible improvements in skin texture, radiance, and hydration levels within 4-6 weeks of regular application. The hydrating cream supports the skin barrier function, reducing transepidermal water loss and maintaining optimal moisture levels throughout the day and night.

Daily consumption of Olivetra extra virgin olive oil supports cardiovascular health through its high content of monounsaturated fats and polyphenols. These compounds help maintain healthy cholesterol levels, reduce inflammation, and support arterial elasticity. The oleic acid in our olive oil promotes satiety, making it beneficial for weight management when incorporated into balanced nutrition. Regular consumption supports cognitive function and may help maintain memory and mental clarity as part of a Mediterranean diet pattern. The antioxidants in Olivetra olive oil combat oxidative stress, potentially reducing the risk of chronic diseases and supporting longevity. Our oil contains oleocanthal, a natural compound with anti-inflammatory properties comparable to ibuprofen, helping to manage joint discomfort and support mobility. Digestive health benefits include improved nutrient absorption and gentle support for gastrointestinal wellness. The polyphenols in our olive oil have been studied for their potential to support bone density and skeletal health. Regular consumption as part of a healthy lifestyle may contribute to improved energy levels, better skin health from within, and enhanced overall vitality. A typical serving of 2-3 tablespoons daily provides approximately 200 calories and delivers significant quantities of beneficial compounds that accumulate in the body to provide long-term wellness support.

Olivetra products are formulated with allergen considerations and dietary inclusivity in mind. Our pure extra virgin olive oil is naturally free from common allergens including gluten, nuts, dairy, soy, and shellfish, making it safe for individuals with multiple dietary restrictions. All Olivetra products are certified vegan and cruelty-free, containing no animal-derived ingredients or byproducts. For individuals following kosher or halal diets, our olive oil meets certification requirements from recognized authorities. Our skincare line excludes synthetic fragrances, parabens, sulfates, and harsh chemical preservatives that commonly trigger sensitivities. We maintain rigorous testing protocols to ensure products remain free from cross-contamination during manufacturing. Each batch is tested for potential allergens and contaminants before reaching customers. The cream formulations use botanical extracts rather than synthetic compounds, reducing the likelihood of adverse reactions. However, individuals with specific olive allergies should exercise caution, as olive oil is derived from olives. We provide detailed ingredient lists for all products, enabling customers to verify compatibility with their dietary needs and restrictions. Our customer service team is available to answer specific questions about ingredients and suitability for particular health conditions. For individuals taking medications or managing specific health conditions, consulting with healthcare providers before introducing new supplements or skincare products is recommended, though Olivetra products are generally well-tolerated across diverse populations.

Proper storage is essential to preserve the quality and beneficial compounds in Olivetra products. Extra virgin olive oil should be stored in a cool, dark place away from direct sunlight and heat sources, ideally between 13-15°C (55-59°F). Light exposure degrades polyphenols and antioxidants, so our glass bottles feature dark amber coloring to provide protection. Keep olive oil away from the kitchen stove and other heat-emitting appliances, as elevated temperatures accelerate oxidation and reduce shelf life. Once opened, consume Olivetra olive oil within 3-4 months for optimal freshness and maximum nutritional benefit. Store bottles upright with caps tightly sealed to minimize air exposure. Refrigeration is not necessary and may cause the oil to solidify; room temperature storage in a pantry or cupboard is ideal. Skincare products including our anti-aging cream should be stored at room temperature, away from direct sunlight and extreme heat fluctuations. Keep cream containers tightly closed after each use to prevent oxidation and maintain product integrity. Avoid storing skincare products in bathrooms where humidity and temperature variations occur; bedrooms or bedroom closets provide more stable storage environments. All Olivetra products are packaged with preservation in mind, featuring airtight seals and protective packaging that extends shelf life. Check product labels for specific expiration dates and batch information. Properly stored Olivetra products maintain their potency and efficacy throughout the recommended shelf life, ensuring you receive maximum value and benefits from every purchase.

Extra virgin olive oil, which is what Olivetra exclusively produces, represents the highest quality classification and offers substantially greater nutritional value compared to regular or refined olive oils. Extra virgin oil is cold-pressed at temperatures below 27°C, preserving heat-sensitive antioxidants, polyphenols, and volatile compounds that provide health benefits and distinctive flavor. Regular or refined olive oils undergo chemical extraction with solvents and heat processing, which removes impurities but also eliminates beneficial compounds and natural flavor characteristics. The acidity level in extra virgin olive oil must remain below 0.8%, whereas regular olive oil may have higher acidity levels. Olivetra extra virgin oil contains up to 30 times more polyphenols than refined alternatives, providing superior antioxidant protection and anti-inflammatory benefits. The flavor profile of extra virgin oil is complex and robust, featuring fruity, grassy, or peppery notes depending on harvest timing and olive variety. Regular olive oil has a neutral, bland taste due to processing that removes flavor compounds. From a nutritional perspective, extra virgin olive oil retains naturally occurring vitamins E and K, squalene, and other micronutrients that are largely removed during refinement. The color of authentic extra virgin oil ranges from golden to deep green, indicating the presence of chlorophyll and other beneficial pigments. Olivetra's commitment to extra virgin quality ensures every bottle delivers maximum health benefits, superior culinary performance, and authentic Mediterranean taste. For health-conscious consumers and culinary enthusiasts, extra virgin olive oil represents the optimal choice for daily consumption and gourmet cooking applications.

Olivetra skincare products are formulated to work harmoniously with most other beauty treatments and skincare routines. Our anti-aging cream integrates seamlessly into comprehensive skincare regimens featuring cleansing, toning, serums, and sun protection. The lightweight formulation allows layering with other products without causing pilling or reducing efficacy. For optimal results, apply Olivetra cream to clean skin after toners or essences but before heavier occlusive products. If using retinoid treatments or vitamin C serums from other brands, apply these actives first, then follow with Olivetra cream to lock in benefits and provide additional hydration. Our products complement professional treatments including facials, microdermabrasion, and chemical peels; in fact, using our hydrating cream post-treatment supports skin recovery and barrier restoration. Individuals undergoing laser treatments or other dermatological procedures should consult their providers about timing, though Olivetra products generally support healing due to their gentle, nourishing formulation. The olive oil-based cream provides excellent base preparation for makeup application, creating a smooth, hydrated canvas that improves makeup longevity and appearance. Sunscreen should always be applied over Olivetra cream during daytime use, as our products do not provide UV protection. For individuals using prescription skincare medications like tretinoin or adapalene, Olivetra cream provides excellent moisturizing support to counteract potential dryness and irritation. Our products work well with natural and organic skincare routines, as well as conventional beauty regimens. Always perform patch testing when introducing new products to ensure compatibility, though adverse interactions are rare given our clean formulation approach.

Results from Olivetra anti-aging cream vary based on individual skin type, age, environmental factors, and consistency of use, but most users observe noticeable improvements within 4-6 weeks of daily application. Immediate benefits include enhanced hydration and skin plumpness, which become apparent within the first few days as the hyaluronic acid and squalane penetrate and hydrate the dermis. Fine lines and surface wrinkles often appear less pronounced within 2-3 weeks as skin hydration improves and the skin barrier strengthens. More significant improvements in skin elasticity, firmness, and overall radiance typically emerge after 6-8 weeks of consistent twice-daily use, as peptide complexes stimulate natural collagen production and cell turnover. For deeper wrinkles and more pronounced aging concerns, optimal results may require 8-12 weeks of regular application, as collagen remodeling is a gradual biological process. The antioxidant benefits from resveratrol and vitamin E accumulate over time, providing increasing protection against environmental damage and free radical stress. Skin tone and texture improvements become increasingly evident as the cream supports cellular renewal and improves skin barrier function. Consistency is crucial; daily application morning and evening delivers superior results compared to sporadic use. Individual variation is significant—some individuals with resilient skin may notice dramatic improvements within 3-4 weeks, while others require longer periods. Environmental factors including sun exposure, humidity, diet, and sleep quality influence results; individuals following comprehensive wellness approaches typically experience faster and more dramatic improvements. Continued use maintains benefits and prevents regression; discontinuing the cream may result in gradual return to baseline skin condition over several weeks.

Olivetra extra virgin olive oil is exceptionally versatile and suitable for both cooking applications and finishing dishes, contrary to common misconceptions about extra virgin oil's smoke point. While extra virgin olive oil has a lower smoke point (approximately 160-190°C or 320-375°F) compared to refined oils, it remains appropriate for most cooking methods including sautéing vegetables, gentle pan-frying, and medium-heat cooking. The smoke point is sufficient for typical stovetop cooking temperatures, which rarely exceed 160°C unless specifically deep frying or searing at extremely high heat. For high-heat cooking applications like deep frying or searing meats at very high temperatures, refined olive oil would be more appropriate; however, for everyday cooking including sautéing, roasting at moderate temperatures, and sauce preparation, Olivetra olive oil performs excellently. The flavor profile of extra virgin oil actually enhances cooked dishes, providing authentic Mediterranean taste that refined oils cannot replicate. Using Olivetra for cooking allows the body to absorb beneficial polyphenols and antioxidants through food, maximizing nutritional intake. Finishing dishes with Olivetra olive oil—drizzling over soups, salads, finished pasta, or grilled vegetables—preserves heat-sensitive compounds and delivers maximum flavor and health benefits. The oil's robust flavor complements Mediterranean cuisine, including Italian, Greek, Spanish, and Middle Eastern dishes. Olivetra olive oil works beautifully in vinaigrettes, marinades, and dipping oils where its complex flavor shines. For optimal results, reserve the most premium bottles for finishing and raw applications where flavor is paramount, while using slightly earlier vintages for cooking. The versatility of Olivetra olive oil makes it an economical choice that replaces multiple specialized oils in the kitchen.

Olivetra maintains rigorous quality certifications and adheres to international standards that exceed regulatory requirements, ensuring customers receive the highest quality products. Our olive oil holds PDO (Protected Designation of Origin) certification, guaranteeing authenticity and geographical origin from designated Mediterranean regions with specific production requirements. ISO 9001:2015 certification demonstrates our commitment to consistent quality management and continuous improvement across all operations. All products undergo third-party laboratory testing for purity, potency, and absence of contaminants including pesticides, heavy metals, and microbial pathogens. Our skincare products comply with EU Cosmetics Regulation standards and are dermatologically tested for safety and efficacy. Olivetra products are certified cruelty-free and vegan by recognized international authorities, confirming no animal testing or animal-derived ingredients. Environmental sustainability certifications verify our commitment to responsible farming practices and minimal ecological impact. All packaging materials meet food safety standards and recyclability requirements, supporting environmental stewardship. Our manufacturing facilities maintain HACCP (Hazard Analysis and Critical Control Points) protocols, ensuring food safety at every production stage. Regular audits by independent certification bodies verify ongoing compliance with all stated standards and certifications. Complete transparency regarding certifications and testing results is available upon customer request; we maintain detailed documentation of every batch. These comprehensive certifications and quality standards provide assurance that Olivetra products represent genuine premium quality backed by rigorous verification and independent oversight. Customers can confidently select Olivetra products knowing they meet the highest international standards for purity, safety, efficacy, and ethical production.

Olivetra stands behind every product with a comprehensive satisfaction guarantee reflecting our confidence in quality and customer value. All purchases include a 60-day money-back guarantee—if you're not completely satisfied with any product for any reason, simply return it within 60 days of purchase for a full refund, no questions asked. This generous window allows adequate time to assess product efficacy and determine compatibility with your needs and preferences. Returns are simple and hassle-free; contact our customer service team to initiate the process, and we provide prepaid return shipping labels to eliminate customer cost. Refunds are processed within 5-7 business days of receiving returned items, ensuring prompt resolution. Products need not be completely empty to qualify for return; we understand that determining satisfaction may occur before full consumption. Our satisfaction guarantee applies to all Olivetra products including olive oil, skincare creams, and supplements, with no exceptions or exclusions. For unopened products, returns are accepted beyond the 60-day window, though opened products must be returned within the specified timeframe. Damaged or defective products are replaced immediately at no cost; simply document the issue with photos and contact customer service. Bulk or wholesale orders may have different return terms; contact our sales team for specific information regarding commercial purchases. International customers receive the same satisfaction guarantee and support as domestic customers, though return shipping costs may apply depending on location. Our customer service team is available to discuss concerns or potential issues before initiating returns, as we're committed to resolving problems whenever possible. This comprehensive satisfaction guarantee demonstrates Olivetra's commitment to customer confidence and product quality, ensuring you can purchase with complete peace of mind.

Ordering from Olivetra is convenient and secure through our user-friendly online platform. Visit our Shop page to browse our complete product selection with detailed descriptions, customer reviews, and high-quality product images. Add desired items to your shopping cart and proceed to checkout where you'll enter shipping and billing information. We accept all major credit cards including Visa, Mastercard, American Express, and Discover for maximum payment flexibility. Digital payment methods including PayPal, Apple Pay, and Google Pay are available for customers preferring alternative payment options. Bank transfers are available for wholesale or large orders; contact our sales team for specific arrangements. Our secure checkout process uses SSL encryption to protect all payment information, ensuring your financial data remains confidential. The ordering process typically takes 2-3 minutes from browsing to payment completion. Order confirmation is sent immediately via email, including order number, itemized details, and estimated delivery timeframe. You can track your order status at any time through your account dashboard or by contacting customer service. Subscription options are available for frequently purchased items, offering automatic recurring deliveries at discounted rates with flexible modification or cancellation anytime. Gift cards are available for customers wishing to give Olivetra products to friends and family. Bulk ordering and corporate accounts receive special pricing and dedicated account management; contact our sales team at +44 20 7946 0958 or [email protected] for wholesale inquiries. International shipping is available to most countries with calculated shipping costs displayed at checkout. Our customer service team is available Monday-Friday, 9:00-17:00 GMT to assist with ordering questions or technical difficulties.

Olivetra offers multiple shipping options to accommodate diverse customer needs and delivery timelines. Standard delivery within the United Kingdom typically arrives within 3-5 business days from order placement, providing cost-effective shipping for customers without urgent needs. Express delivery is available for 1-2 business day arrival, ideal for customers requiring products quickly or for special occasions. Next-day delivery options are available for orders placed before 2:00 PM GMT on business days, ensuring rapid fulfillment for time-sensitive situations. All orders include tracking information, allowing customers to monitor package status from dispatch through delivery. Signature confirmation is available for high-value orders or customer preference, ensuring secure receipt. For international orders, delivery times vary by destination country, typically ranging from 5-14 business days depending on location and customs processing. International shipping rates are calculated at checkout based on destination and package weight. EU countries generally receive delivery within 7-10 business days, while worldwide shipping extends to most countries with variable timelines. Expedited international shipping options are available at premium rates for customers requiring faster delivery. Orders are carefully packaged to ensure products arrive in perfect condition; Olivetra uses protective packaging materials and insulated containers for temperature-sensitive items. Damaged goods are replaced immediately upon reporting; we take full responsibility for delivery condition. Free shipping is available on orders exceeding £50 within the United Kingdom, providing excellent value for larger purchases or subscription orders. Delivery information including estimated arrival dates is provided at checkout and confirmed via email. For detailed information about shipping to specific locations or expedited options, contact customer service or visit our Delivery page for comprehensive shipping information and rates.

Olivetra welcomes bulk orders and corporate gifting inquiries, offering specialized pricing and personalized service for business customers. Bulk purchases of 10 or more units qualify for tiered discounts that increase with order volume, providing significant savings compared to individual retail pricing. Corporate gifting programs are available for companies seeking premium products to present to clients, employees, or business partners, with customization options including branded packaging and personalized messages. Custom gift sets can be assembled according to corporate specifications, combining olive oil, skincare products, and complementary items into curated collections. Minimum order quantities for bulk purchases are flexible and negotiable based on customer needs; our sales team works to accommodate diverse business requirements. Volume pricing quotes are provided upon request; contact our corporate sales team with details about desired quantities and specifications. Delivery of bulk orders can be coordinated to specific addresses and timelines, with options for staged delivery if needed. Dedicated account management is provided for corporate clients, ensuring consistent service and support. Invoice payment terms are available for established corporate accounts, eliminating the need for payment at order placement. White-label or private-label options may be available for retailers or distributors; contact our business development team to discuss partnership opportunities. Gift wrapping and presentation services are available for corporate orders, ensuring products arrive ready for presentation. For detailed bulk pricing, corporate gifting information, or