Privacy Policy
At Olivetra, we are committed to protecting your privacy and ensuring you have a positive experience on our website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
1. Information We Collect
We collect information from you in various ways to provide you with the best possible service and experience. The types of information we gather include:
Personal Information You Provide Directly
When you interact with Olivetra, you may voluntarily provide us with personal information such as:
- Contact Information: Your name, email address, phone number, and mailing address when you contact us, create an account, or make a purchase.
- Account Information: Username, password, profile information, and preferences when you register for an account on our website.
- Payment Information: Credit card details, billing address, and transaction history when you make purchases. Payment processing is handled by secure third-party payment processors.
- Communication Data: Messages, feedback, reviews, and any other content you submit when you contact our customer service team or participate in surveys.
- Preference Information: Your preferences regarding product recommendations, marketing communications, and notification settings.
Automatically Collected Information
When you visit our website, certain information is automatically collected without your explicit consent:
- Device Information: Your IP address, browser type, operating system, device type, and unique device identifiers.
- Browsing Behavior: Pages visited, time spent on pages, links clicked, search queries, and the path taken through our website.
- Cookies and Tracking Technologies: We use cookies, web beacons, pixels, and similar technologies to track your activity and enhance your experience.
- Location Data: Approximate location information based on IP address (not precise GPS location unless you grant permission).
2. How We Use Your Information
Olivetra uses the information we collect for various purposes to enhance your experience and operate our business effectively:
Order Processing
To process your purchases, manage your orders, send order confirmations, and provide customer support related to your transactions.
Communication
To respond to your inquiries, send you updates about our products and services, and notify you about changes to our policies or website.
Personalization
To customize your experience, recommend products tailored to your interests, and provide personalized content based on your preferences.
Analytics
To analyze website usage patterns, improve our services, conduct research, and understand customer behavior to enhance our offerings.
Security
To detect, prevent, and address fraud, security issues, technical problems, and to protect against malicious or illegal activity.
Legal Compliance
To comply with legal obligations, enforce our terms of service, and protect the rights, property, and safety of Olivetra, our users, and the public.
3. Information Sharing and Disclosure
We take your privacy seriously and only share your information in specific circumstances where it is necessary to provide our services or as required by law:
Third-Party Service Providers
We may share your information with trusted third-party service providers who assist us in operating our website and conducting our business, including:
- Payment processors and financial institutions
- Shipping and logistics companies for order fulfillment
- Email service providers for marketing communications
- Analytics and data analysis providers
- Customer service platforms and support tools
Legal Requirements
We may disclose your information when required by law or when we believe in good faith that disclosure is necessary to:
- Comply with legal obligations, court orders, or government requests
- Enforce our Terms of Service and other agreements
- Protect the safety, rights, and property of Olivetra, our users, or the public
- Detect, prevent, or address fraud or security issues
Business Transfers
In the event of a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.
Aggregated and De-identified Information
We may share aggregated, anonymized, and de-identified information that cannot reasonably be used to identify you with third parties for marketing, analytics, research, and other purposes without restriction.
4. Data Security and Protection
Olivetra is committed to protecting your personal information through comprehensive security measures. We implement industry-standard safeguards to prevent unauthorized access, alteration, disclosure, or destruction of your data:
Security Measures We Employ
- SSL/TLS Encryption: All data transmitted between your browser and our servers is encrypted using Secure Socket Layer (SSL) or Transport Layer Security (TLS) technology.
- Secure Payment Processing: Payment information is processed through PCI-DSS compliant payment gateways, ensuring your financial data is protected.
- Access Controls: We limit access to personal information to employees and authorized partners who need it to perform their job functions.
- Data Encryption: Sensitive data is encrypted both in transit and at rest using industry-standard encryption protocols.
- Regular Security Audits: We conduct regular security assessments and penetration testing to identify and address vulnerabilities.
- Secure Backups: We maintain secure backups of your data to ensure business continuity and data recovery in case of incidents.
Important Note: While we implement robust security measures, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security of your information. If you have concerns about the security of your data, please contact us at [email protected].
5. Cookies and Tracking Technologies
Olivetra uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze website usage. Understanding how these technologies work helps us serve you better:
Types of Cookies We Use
Essential Cookies
Required for basic website functionality, security, and user authentication. These cookies cannot be disabled without affecting site performance.
Analytics Cookies
Help us understand how you interact with our website, which pages are popular, and how we can improve our services.
Preference Cookies
Remember your choices and settings to personalize your experience on our website, such as language and theme preferences.
Marketing Cookies
Track your activity to display targeted advertisements and measure the effectiveness of our marketing campaigns.
Managing Your Cookie Preferences
You have control over cookie settings in your browser. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, blocking cookies may affect your ability to use certain features on our website. For more information about managing cookies, please visit our Cookie Policy.
Third-Party Tracking
We may allow third-party service providers, including Google Analytics, Facebook Pixel, and other analytics platforms, to place cookies on your device. These companies may use the information collected to track your activity across multiple websites and display targeted advertisements. You can opt out of these services through their respective opt-out mechanisms.
6. Your Privacy Rights and Choices
We respect your privacy rights and provide you with various options to control how your information is used. Depending on your location and applicable laws, you may have the following rights:
Access and Portability
You have the right to request access to the personal information we hold about you and to receive a copy of your data in a portable format. This allows you to understand what information we have collected and how it is being used.
Correction and Deletion
You can request that we correct inaccurate or incomplete information. In certain circumstances, you may also request deletion of your personal information, subject to legal and business requirements. We will retain information as necessary to fulfill our obligations and comply with applicable laws.
Opt-Out of Marketing Communications
If you no longer wish to receive marketing emails, promotional offers, or newsletters from Olivetra, you can unsubscribe by clicking the "Unsubscribe" link in any marketing email or by updating your preferences in your account settings. Please allow 5-7 business days for your request to be processed.
Withdrawal of Consent
Where we rely on your consent to process your information, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before withdrawal.
Do Not Track
Some browsers include a "Do Not Track" feature. Our website currently does not respond to Do Not Track signals, but you can control tracking through your browser settings and privacy tools.
How to Exercise Your Rights
To exercise any of these rights, please contact us at [email protected] or write to us at:
Olivetra
123 Commercial Road
London E1 1AA
United Kingdom
Phone: +44 20 7946 0958
Email: [email protected]
We will respond to your request within 30 days or as required by applicable law. We may request additional information to verify your identity before processing your request.
7. Children's Privacy
Olivetra is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take immediate steps to delete such information and terminate the child's account.
For users between 13 and 18 years old, we provide additional privacy protections and encourage parental involvement in their online activities. If you are a parent or guardian and believe your child has provided personal information to us, please contact us immediately at [email protected].
We comply with the Children's Online Privacy Protection Act (COPPA) and other applicable children's privacy laws. For more information about protecting children's privacy online, visit the Federal Trade Commission's website.
8. International Data Transfers
Olivetra operates internationally, and your personal information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws that differ from your home country.
When we transfer information internationally, we implement appropriate safeguards to protect your data, including:
- Standard contractual clauses approved by the European Commission
- Binding corporate rules for intra-company transfers
- Your explicit consent to the transfer
- Privacy Shield or similar adequacy frameworks where applicable
By using Olivetra, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection rules. If you have concerns about international transfers, please contact us.
9. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law. The retention period varies depending on the type of information and the purpose of processing:
| Type of Information | Retention Period |
|---|---|
| Account Information | For the duration of your account and as long as necessary for business purposes |
| Transaction and Payment Records | Minimum 7 years for tax and legal compliance |
| Marketing Communications | Until you unsubscribe or request deletion |
| Analytics and Browsing Data | Generally 12-24 months, depending on the analytics platform |
| Customer Support Communications | 3-5 years or as required by law |
| Cookies and Tracking Data | As specified in our Cookie Policy |
| Fraud and Security Records | As long as necessary to prevent fraud and protect security |
After the retention period expires, we securely delete or anonymize your information. However, we may retain certain information in aggregate or de-identified form for analytical and business purposes.
10. Third-Party Links and Services
Our website may contain links to third-party websites, applications, and services that are not operated by Olivetra. This Privacy Policy applies only to information collected through our website and services. We are not responsible for the privacy practices of third-party websites or services.
When you click on external links or use third-party services through our website, we encourage you to review their privacy policies before providing any personal information. Third-party service providers may have different privacy practices and data collection methods.
Common third-party services integrated with our website include:
- Payment processors and financial services
- Social media platforms for sharing and authentication
- Analytics and tracking services
- Customer support and chat platforms
- Email marketing and CRM services
11. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, and other factors. When we make material changes, we will notify you by updating the "Last Updated" date at the bottom of this policy and, if necessary, by sending you an email notification or displaying a prominent notice on our website.
Your continued use of Olivetra following the posting of revised Privacy Policy means that you accept and agree to the changes. We encourage you to review this policy periodically to stay informed about how we protect your information.
Last Updated: January 2024
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please don't hesitate to contact us. We are committed to addressing your privacy concerns promptly and thoroughly.