Terms of Service

Last updated: January 2024

Welcome to Olivetra. These Terms of Service ("Terms") govern your use of our website and all related services, products, and content provided by Olivetra. By accessing and using our website, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website.

1. Acceptance of Terms

By using the Olivetra website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service in their entirety. These Terms apply to all users of our website, including but not limited to browsers, vendors, customers, merchants, and content contributors. If you do not agree with any part of these Terms, you must immediately cease using our website and services.

We reserve the right to modify these Terms at any time without prior notice. Your continued use of the website following any changes constitutes your acceptance of the new Terms. We recommend that you review these Terms regularly to stay informed of any updates or modifications.

2. Use License

Permission is granted to temporarily download one copy of the materials (information or software) on the Olivetra website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

• Modify or copy the materials
• Use the materials for any commercial purpose or for any public display
• Attempt to decompile or reverse engineer any software contained on the website
• Remove any copyright or other proprietary notations from the materials
• Transfer the materials to another person or "mirror" the materials on any other server
• Use the materials for any unlawful purpose or in violation of any applicable laws or regulations

This license shall automatically terminate if you violate any of these restrictions and may be terminated by Olivetra at any time. Upon termination of your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer of Warranties

The materials on the Olivetra website are provided on an 'as is' basis. Olivetra makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

We do not warrant that the materials on our website are accurate, complete, or error-free. We do not warrant that the website will be uninterrupted or error-free, that defects will be corrected, or that the website or the server that makes it available are free of viruses or other harmful components. Your use of the website and reliance upon any materials obtained through the website is entirely at your own risk.

Olivetra does not guarantee that products described on the website will be available at all times or in all locations. Product availability is subject to change without notice. Prices and product descriptions are subject to change at any time without notice.

4. Limitations of Liability

In no event shall Olivetra or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on the Olivetra website, even if Olivetra or an authorized representative has been notified orally or in writing of the possibility of such damage.

Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you. If you are dissatisfied with any portion of the website or with these Terms of Service, your sole and exclusive remedy is to discontinue using the website.

To the fullest extent permitted by law, Olivetra shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the website or materials, even if Olivetra has been advised of the possibility of such damages.

5. Accuracy of Materials

The materials appearing on the Olivetra website could include technical, typographical, or photographic errors. Olivetra does not warrant that any of the materials on its website are accurate, complete, or current. Olivetra may make changes to the materials contained on its website at any time without notice.

Product descriptions, pricing, availability, and other information on our website are subject to change without notice. We strive to provide accurate information, but we do not guarantee that all information is free from errors or omissions. In the event of a discrepancy between the price displayed on our website and the price at checkout or in your order confirmation, the price at checkout shall apply.

We recommend that you verify important information directly with Olivetra before relying on it for any significant decision. If you believe there is an error or inaccuracy on our website, please contact us immediately at [email protected] so we can correct it.

6. Materials and Content Ownership

The materials on the Olivetra website, including but not limited to text, graphics, images, logos, button icons, software, and all other content, are the property of Olivetra or its content suppliers and are protected by international copyright laws. All rights are reserved. You may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, or sell any materials, content, or information obtained from the website without the prior written consent of Olivetra.

The trademarks, service marks, logos, and brand names used and displayed on the Olivetra website are registered and unregistered trademarks of Olivetra and others. Nothing on the website should be construed as granting any license or right to use any trademark without the prior written permission of Olivetra or the applicable trademark owner.

User-generated content, such as reviews, comments, or feedback submitted to Olivetra, grants Olivetra a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and distribute such content for any purpose related to our business operations and marketing.

7. Links to Third-Party Websites

The Olivetra website may contain links to third-party websites that are not operated by Olivetra. These links are provided for your convenience and reference only. Olivetra is not responsible for the content, accuracy, completeness, or availability of any third-party websites linked from our website. Your use of third-party websites is governed by their own terms of service and privacy policies, and we encourage you to review them before using those websites.

Olivetra does not endorse any third-party websites or the products, services, or content offered on those websites. Olivetra shall not be liable for any damages or losses arising from your use of or reliance on any third-party website or the content contained thereon.

If you believe that a link on our website is inappropriate or violates these Terms, please contact us at +44 20 7946 0958 during business hours (Mon-Fri: 9:00-17:00 GMT) to report it.

8. Modifications to Terms and Website

Olivetra may revise these Terms of Service at any time without notice by updating this page. You are responsible for reviewing these Terms periodically for changes. Your continued use of the website following the posting of revised Terms means that you accept and agree to the changes. Olivetra may also make changes to its website, products, services, and policies at any time without notice.

We reserve the right to suspend or terminate the website or any portion thereof at any time for maintenance, updates, or other reasons without liability. In the event of termination, all rights granted to you under these Terms will immediately cease.

9. Governing Law and Jurisdiction

These Terms of Service and all matters related to the Olivetra website are governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law principles. You agree that any legal action or proceeding arising out of or related to these Terms or your use of the website shall be brought exclusively in the courts located in London, England.

You irrevocably consent to the jurisdiction of such courts and waive any objection based on improper venue or inconvenient forum. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

10. User Conduct and Prohibited Activities

You agree to use the Olivetra website only for lawful purposes and in a way that does not infringe upon the rights of others or restrict their use and enjoyment of the website. Prohibited behavior includes:

• Harassing or causing distress or inconvenience to any person
• Transmitting obscene or offensive content or disrupting the normal flow of dialogue within the website
• Disrupting the normal flow of dialogue within the website
• Attempting to gain unauthorized access to our systems or networks
• Introducing viruses, worms, or other malicious code to the website
• Collecting or tracking personal information of others without consent
• Spamming, phishing, or engaging in fraudulent activities
• Reselling or redistributing website content or services

Olivetra reserves the right to terminate access to the website for any user who engages in prohibited activities or violates these Terms.

11. Product Orders and Purchases

When you place an order through the Olivetra website, you are making an offer to purchase products at the stated price and terms. Olivetra reserves the right to accept or reject any order at its sole discretion. An order is not considered accepted until you receive an order confirmation email from Olivetra.

All prices displayed on our website are in British Pounds (GBP) and are subject to change without notice. Prices do not include applicable taxes, shipping fees, or other charges that may apply to your order. These additional charges will be calculated and displayed before you complete your purchase.

Olivetra reserves the right to cancel any order if the product is no longer available, if there is a pricing error, or if there are suspected fraudulent activities. In the event of cancellation, you will be notified immediately and any payment will be refunded in full.

For detailed information about our delivery options, shipping times, and costs, please visit our Delivery page.

12. Returns and Refunds

Olivetra is committed to customer satisfaction. If you are not satisfied with your purchase, we offer a returns and refunds policy subject to the following conditions:

• Items must be returned within 30 days of purchase in their original, unused condition with all packaging and documentation
• Items must not show signs of wear, damage, or use
• Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product
• Refunds will be processed within 7-10 business days of receipt and inspection of the returned item
• The original shipping cost is non-refundable

To initiate a return, please contact us at [email protected] with your order number and reason for return. We will provide you with return instructions and a return address.

13. Payment and Security

Olivetra accepts various payment methods for your convenience, including credit cards, debit cards, and other electronic payment systems. All payment information is processed securely using industry-standard encryption technology to protect your financial data.

You are responsible for maintaining the confidentiality of your payment information and account credentials. You agree not to share your payment information with any third parties. Olivetra is not responsible for any unauthorized use of your payment information resulting from your negligence or failure to protect your account.

By providing payment information, you represent and warrant that you are the authorized user of the payment method and that you have the legal right to make the purchase. You also agree to pay all charges incurred through your account, including any applicable taxes and fees.

For our Privacy Policy and information on how we handle your personal data, please refer to our Privacy Policy.

14. Intellectual Property Rights

All content on the Olivetra website, including text, graphics, logos, images, videos, audio, and software, is the exclusive property of Olivetra or its licensors and is protected by international copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, transmit, display, perform, or create derivative works of any content without the prior written permission of Olivetra. Any unauthorized use of our intellectual property may result in legal action and damages.

If you believe that your intellectual property rights have been infringed by content on our website, please contact us immediately at [email protected] with details of the infringement.

15. Indemnification

You agree to indemnify, defend, and hold harmless Olivetra, its officers, directors, employees, agents, and suppliers from and against any and all claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use of the website or violation of these Terms
• Your violation of any applicable laws or regulations
• Your infringement of any third-party intellectual property rights
• Any content you submit, post, or transmit through the website
• Your conduct or interactions with other users of the website

16. Contact Information and Support

If you have any questions, concerns, or disputes regarding these Terms of Service or your use of the Olivetra website, please contact us using the information below:

Our customer support team is available during business hours to assist you with any inquiries or issues related to your purchase or our services. We strive to respond to all inquiries within 24 business hours.

17. Severability and Entire Agreement

These Terms of Service, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Olivetra regarding the use of the website and supersede all prior and contemporaneous agreements, understandings, and negotiations, whether written or oral.

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if such modification is not possible, the provision shall be severed, and the remaining provisions shall remain in full force and effect.

For more information about how we handle your data and cookies, please review our Cookie Policy.

18. Changes to These Terms

Olivetra reserves the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website following any changes indicates your acceptance of the modified Terms. We encourage you to review these Terms periodically to stay informed of any updates.

If you do not agree with any modifications to these Terms, you should discontinue using the website immediately. Your rights and obligations under these Terms remain in effect until you stop using the website.

19. Waiver

The failure of Olivetra to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. If Olivetra waives any breach of these Terms by you, such waiver shall not constitute a waiver of any subsequent breach.

No waiver of any provision of these Terms shall be effective unless in writing and signed by an authorized representative of Olivetra.

20. Assignment

These Terms of Service and all rights, obligations, and liabilities contained herein are binding upon and inure to the benefit of the parties hereto and their respective successors and permitted assigns. You may not assign, transfer, or delegate your rights or obligations under these Terms without the prior written consent of Olivetra. Any attempted assignment without such consent shall be void.

Olivetra may assign, transfer, or delegate its rights and obligations under these Terms to any third party at any time without notice or consent from you.

Thank you for reviewing our Terms of Service. We are committed to providing you with excellent products and services while maintaining the highest standards of integrity and customer satisfaction.